Refund Policyسياسة الاسترجاع
Last updated: May 11, 2026
Our Commitment to Quality
"At My Child Hero, your satisfaction matters. We take pride in the quality of our personalized storybooks, and we want you to feel confident in your purchase."
1. Quality Standards
Every storybook is custom-created using AI based on the unique details you provide. We review each story for quality, age-appropriateness, and alignment with your selected values before delivery. Because each book is personalized and made to order, refund eligibility depends on the stage of production.
2. Refund Eligibility
Full Refund Eligible
- Cancellation before story generation starts (typically within 1 hour).
- Technical error preventing delivery after 7 business days.
- Duplicate charges or incorrect billing occur.
Partial Refund / Credit
If generation has started but you are unsatisfied with the quality, we will first offer a free revision or redo. If the issue persists, a partial refund or store credit may be granted at our discretion.
Not Eligible for Refund
- The storybook has already been delivered and downloaded.
- Unclear or low-quality photo provided that affected generation.
- Change of mind after the storybook is completed.
3. How to Request a Refund
Please email us within 14 calendar days of your purchase date and include:
4. Processing Time
5. Contact Us
We're here to help. If you have any questions about our Refund Policy or need assistance with your order, please reach out:
support@mychildhero.com